WARRANTY

1. RMA Numbers Required

RMA number must be written legibly on package outer surface closer to the shipping label. Any packages sent without prior notification and an RMA number may be refused. Please ensure computer system or parts are packaged in its original shipping box including internal components protective foam to prevent physical damage during transit. In the event the original package has been disposed, we recommend consulting your local shipping store for help with packaging. Also make sure to purchase adequate insurance for replacement of these items should any damage, or loss, occur. CLX will not be held responsible for any loss or damage caused to any package or its contents while being returned for repair or exchange.

2. What is Covered?

CLX WARRANTY DOES NOT COVER DAMAGE DUE TO MISUSE, NEGLECT, NON-COMPLIANCE, IMPROPER INSTALLATION, AND/OR ENVIRONMENTAL FACTORS: To the extent permitted by applicable law. CLX Warranty does not apply to normal wear and tear; damage or loss of data due to interoperability with current and/or upgraded versions of operating system or current and/or future software application and hardware installations; alterations (by individuals other than CLX RMA’s staff); damage caused by operator error or non-compliance with instructions as set out in the user documentation, or other accompanying documentation; damage caused by acts of nature such as lightning, storms, floods, fires, and earthquakes, etc. Products evidencing the product serial number has been tampered with or removed; misuse, neglect, and improper handling; damage caused by undue physical, temperature, or electrical stress; counterfeit products; damage or loss of data caused by a computer virus, worm, Trojan horse, or memory content corruption; failures of the product which result from accident, abuse, misuse (including but not limited to improper installation, connection to incorrect voltages, and power points); failures caused by products not supplied by CLX; damage caused by moisture, corrosive environments, high voltage surges, shipping, abnormal working conditions; or the use of the product outside the borders of the country or territory intended for use.

3. CLX Returns Policy

Please review the following procedures and policies regarding all returns.

• For your convenience, as part of our continued commitment to provide the highest level of service in the industry, CLX will send you a prepaid return label for all systems returned for warranty work for a period of 90 days starting from your purchase invoice date for any address within the contiguous United States. We will also pay to ship your computer back to you once the warranty repair is completed.
• After the 90 days period from the purchase invoice date, or in the case of returns for refund, you will be responsible for the shipping charges to return the product to our warehouse.

• For all systems, except special ordered items, purchased in the last 90 days, we provide you with a hassle-free Advance Return Services.
• A new replacement unit will be shipped to you, and we will retrieve the defective or faulty unit, at CLX’s expense.
• We require a valid credit card on file so an authorization for the system can be held until the unit is returned to CLX. Notice this is only an authorization and is not a charge to your account.
• We also provide the option of cross ship return, where a credit card authorization is not required, however the defective or returned unit must already be in route back to CLX before the advanced replacement unit is shipped. We will do our best to ship you the replacement upon confirmation of the return shipment.

• For all systems, except special ordered items, purchased in the last 7 days, we provide you with an Express Replacement Service.
• The replacement system will be shipped to you within the USA with a transit time of 2 days to minimize your downtime.
• Sometimes, due to availability of parts, an extra build or handling time may occur, in addition to transit time. However, in those situations we will give your replacement order top priority.

4. Packaging and Shipping Guidelines

Download a Copy of CLX warranty

Click here to download a detailed copy of our warranty policy

• Please securely pack the items being returned to prevent possible damage during shipping.
• We strongly recommend using the original packaging box and packaging material when shipping systems.
• The system(s) and/ or component(s) must be securely packaged in a sturdy box with a minimum of 3 inches of foam and / or any other packing material covering around all sides of the package.
• In case you are not using CLX provided return label, insure your package to protect you from any losses due to damages in transit. Also please use a traceable carrier that provides a proof of delivery.
• In case the shipping carrier causes damages or even a loss of your shipment while in transit to us, you may be required to file claim paperwork, as the "shipper" of that package. However, we will be more than glad to assist you in the process.
• If you have any questions regarding the proper packaging for your shipment, please contact our support and return department and we will be glad to assist you.
• CLX reserves the right to charge for any damage caused by improper or insufficient packaging.
• CLX does not accept COD shipments.

5. Return Authorization Validity

• RMAs are valid for 20 business days from date of issue.
• RMAs arriving after this period may be refused as they may be purged in our system. Please contact us to extend your RMA expiration date or to get a new RMA number.
• In case of credit card secured returns. The authorization will be forced, and credit card, will be charged if the returned item is not received within 28 days from authorization date. A refund can be issued within another 30 days period of the charge once the return is shipped back to CLX.
• All returns for refund will be charged a restocking fee of 15%. No returns for refund after 30 days. No returns for special order items.
• If a system is deemed "Dead On Arrival" by CLX within 10 Days of Invoice you will be eligible for a full refund.
• RMA Number must appear clearly on the exterior of return shipment addressed with the label reading as follows:

6. CLX Commitment to Customer Satisfaction

If you have received this document, then something must have gone wrong! So, first we would like to extend our sincerest apologies for any inconvenience. We understand that making an investment in a new product such as a computer system is a big decision and we thank you for choosing our product, and our company. Going through a warranty return or a refund process is never fun. However, we are committed to minimizing any frustrations you may experience during this process, in terms of cost and/or downtime. Our policies and procedures are designed to do so. Our team is committed and takes pride in providing you with the highest level of service in the industry. If we do not meet your expectations during any step in this process, or if you would like to provide us with some feedback please let our executive management team know. We would like to hear from you, email us at [email protected]. Once again, we thank you for your business and we sincerely apologize for any inconvenience.

Executive Management Team - CLX

7. CLX Guarantee

• Custom Built and Supported in the USA.
• Performance Tested & Benchmarked.
• Exclusive Foundry Performance Options.
• Bloatware Free.
• Remote Access Support.
• Free Lifetime Technical Support.
• Free Lifetime labor Warranty.
• Extended Warranty (Up to 3 Years).

8. Disclaimer

Prices and specifications are subject to change without notice. Not responsible for photo or typographical errors. All products and brand names are trademarked. CLX reserves the right to refuse sales & service to anyone at CLX’s discretion.