1. RMA Numbers Required
RMA number must be written legibly on package outer surface closer to the shipping label. Any packages sent without prior notification and an RMA number may be refused. Please ensure computer system or parts are packaged in its original shipping box including internal components protective foam to prevent physical damage during transit. In the even the original package has been disposed, we recommend consulting your local shipping store for help with packaging. Also make sure to purchase adequate insurance for replacement of these items should any damage, or loss, occurs. CLX will not be held responsible for any loss or damage caused to any package or its contents while being returned for repair or exchange.
2. What is Covered?
CLX WARRANTY DOES NOT COVER DAMAGE DUE TO MISUSE, NEGLECT, NON-COMPLIANCE, IMPROPER INSTALLATION, AND/OR ENVIRONMENTAL FACTORS: To the extent permitted by applicable law. CLX Warranty does not apply to normal wear and tear; damage or loss of data due to interoperability with current and/or upgraded versions of operating system or current and/or future software application and hardware installations; alterations (by individuals other than CLX RMA’s staff); damage caused by operator error or non-compliance with instructions as set out in the user documentation, or other accompanying documentation; damage caused by acts of nature such as lightning, storms, floods, fires, and earthquakes, etc. Products evidencing the product serial number has been tampered with or removed; misuse, neglect, and improper handling; damage caused by undue physical, temperature, or electrical stress; counterfeit products; damage or loss of data caused by a computer virus, worm, Trojan horse, or memory content corruption; failures of the product which result from accident, abuse, misuse (including but not limited to improper installation, connection to incorrect voltages, and power points); failures caused by products not supplied by CLX; damage cause by moisture, corrosive environments, high voltage surges, shipping, abnormal working conditions; or the use of the product outside the borders of the country or territory intended for use.
3. CLX Returns Policy
Please review the following procedures and policies regarding all returns.
Prepaid Shipping Charges
Premium Return Services
Express Replacement Services
4. Packaging and Shipping Guidelines
Download a Copy of CLX warranty
Click here to download a detailed copy of our warranty policy
5. Return Authorization Validity
6. CLX Commitment to Customer Satisfaction
If you have received this document, then something must have gone wrong! So, first we would like to extend our sincerest apologies for any inconvenience. We understand that making an investment in a new product such as a computer system is a big decision and we thank you for choosing our product, and our company. Going through a warranty return or a refund process is never fun. However, we are committed to minimizing any frustrations you may experience during this process, in terms of cost and/or downtime. Our policies and procedures are designed to do so. Our team is committed and takes pride in providing you with the highest level of service in the industry. If we do not meet your expectations during any step in this process, or if you would like to provide us with some feedback please let our executive management team know. We would like to hear from you, email us at [email protected] Once again, we thank you for your business and we sincerely apologize for any inconvenience.
Executive Management Team - CLX
7. CLX Guarantee
Prices and specifications are subject to change without notice. Not responsible for photo or typographical errors. All products and brand names are trademarked. CLX reserves the right to refuse sales & service to anyone at CLX’s discretion.